Frequently Asked Questions

The easiest way to pay your rent is by direct debit. You give us a one-off authorisation, and we'll automatically collect the rent on the first day of each month. If that day falls on a weekend or public holiday, we'll collect it on the next working day.

The direct debit stops automatically once your tenancy agreement ends, or when you withdraw your authorisation.

If you'd rather not use direct debit, transfer the rent yourself before or on the first day of the month to NL78INGB0657944378, in the name of Grouwels Vastgoed. Always include your customer number and what the payment is for.

Can't pay your rent on time, or think you might run into trouble? Let us know as soon as possible through our notification form. The sooner you tell us, the sooner we can look at a solution together and stop things building up. Once you've let us know, we'll get in touch to talk through your options — like a payment plan.

Also check whether you're eligible for housing allowance (huurtoeslag) — it can help bring your monthly costs down. You'll find more on the Government’s website.

No, that's not possible. Rent is due in advance, on the first day of the month at the latest. Can't manage that? Get in touch and we'll arrange a payment plan.

Your annual rent increase follows the national rules set by the government, together with the terms in your tenancy agreement.

Co-tenancy comes with legal rules. If you're married or in a registered partnership (not a cohabitation agreement), your partner automatically becomes a co-tenant. Children living at home can't become co-tenants.

Want to know if someone can become a co-tenant of your home? Contact us at verhuur@grouwels.nl and we'll send you the conditions.

If one tenant stays behind, you can request a partial termination of the tenancy. Both tenants need to sign the request. We'll then assess it and let you know in writing whether we agree.

Normally, we'll send you the statement within six months after the end of the settlement period.

Want to end your tenancy? Keep the notice period in your contract in mind. Notice always has to be in writing — easiest is via our online notice form.

You always have one month's notice. That means your tenancy ends on the last day of the month after you give notice, so you need to have moved out before the first day of that new month, unless your contract states a different notice period. For example: give notice for 1 July, and 30 June is your last day.

Empty and clean. We'll go through exactly what that means, and what can or can't stay behind, during the pre-inspection.

You'll get a confirmation letter from us, then we'll plan a pre-inspection. During that visit, we'll tell you what still needs doing before you hand over the property.

Within fourteen days of your tenancy ending, unless there's damage or outstanding rent. In that case, we'll deduct those costs first and pay out the remainder within thirty days.

If one of two tenants passes away, let us know and send us a copy of the death certificate by email or post, so we can update the tenancy agreement.

If the tenant passes away and no one else is living in the property, you, as next of kin or authorised representative, can end the tenancy using the form on our website. You'll need to upload a copy of the death certificate there too.

Got an emergency or urgent issue? Who to contact depends on who manages your property.

1. Grouwels Vastgoed manages your property

You can reach us by phone during office hours. Outside office hours, contact one of our fitters directly. That's the fastest way to get help in an emergency.

2. A regional manager handles your property

If a regional manager looks after your property, they're your point of contact for emergencies too. You'll find their details in the information we've shared with you before, including on the back of our maintenance brochure.

Contact your property manager (e.g. NMG, MVGM, Phidec, Rebo, Schep, VBREM, and so on). The same place you'd normally report repairs.

If Grouwels Vastgoed also handles the technical management of your property:

• for a serious leak, contact our appointed fitter directly
• for a heating problem, click here (link to: who to contact for central heating issues)

For anything else, or in the rare case our fitter can't help, you're free to call in a company yourself. Here we apply the principle of "at your own cost if unreasonable": we reserve the right not to reimburse you if it turns out that:

• the costs are clearly higher than our partner fitters would charge, or
• the repair wasn't actually urgent, or
• the costs are yours to cover under the tenancy agreement.

A heads-up: there are unfortunately some untrustworthy emergency services out there, locksmiths and drain-clearing companies, for example, that take advantage of the situation and charge way too much. Always check you're dealing with a reliable provider first, for instance through independent reviews.

The same rules apply as for regular maintenance. Who pays depends on the breakdown in our maintenance brochure. check it to see what's on you and what's on us.

Living in an apartment building and there's urgent damage to a shared area or facility? Report it to the building manager.

If an external manager looks after the building, report it to them. Their details have been shared with you before and you'll usually also find them in the entrance hall.

Small changes like drilling holes to hang curtains, or swapping a toilet seat, you can do without asking.

Planning something bigger? Then you'll need written permission first. Think: a new kitchen or bathroom, new internal walls or doors, or laying laminate flooring.

Want to read more about making changes to your rented home? Open the maintenance brochure.

You can find this in our maintenance brochure.

Yes. Your current tenancy agreement stays in force even if your property changes hands.

Renting from Grouwels Vastgoed sometimes comes with the option to buy. Not every property qualifies, some stay part of our long-term portfolio.

Want to know if buying is an option? Start by requesting an indicative price. If that works for you, we'll send you a personal offer. It stays valid for a few weeks, given how fast the market moves. From there, you can take it to your own mortgage adviser.

Happy with the price? We'll draw up the purchase contract, setting out the price and additional costs like transfer tax and notary fees. We work with a fixed notary for the transfer; for your mortgage deed, you're free to choose your own.

If financing falls through, the sale can be cancelled. In some cases, there's a requirement to live in the property yourself for a set period.

Once signed, you finalise your mortgage and the transfer happens at the notary. If the sale doesn't go ahead after all, your tenancy simply continues as normal.

Questions? Reach our sales team at verkoop@grouwels.nl.

The offer itself is free. If you decide to buy, there are costs. For example notary fees, valuation, and so on.