As a tenant, you want to be able to rely on clarity, accessibility and good management. You’re already living in one of our properties, and we believe it’s important that you feel comfortable, safe and at home there.
Whether you’ve been renting from us for years or have only just moved in, on this page you’ll find all the information you need during your tenancy. We’re here to support you with any questions, reports or practical matters relating to your home.
A technical fault, a repair request or a question about maintenance? We’re here to help. We work with trusted maintenance partners and ensure that your report is dealt with carefully and promptly. In our maintenance leaflet, you can find out exactly what you can do yourself and when you should report an issue to us.
Do you have a question? To make things easier for you, here is a list of the questions most frequently asked by our tenants.
Thinking about moving house? Or ready for a new place? To make things easy for you, you can terminate your tenancy agreement quickly and easily here. Fill in the form, choose your end date, and we’ll ensure everything is sorted smoothly.
You decide how you’d like to receive your post from us: digitally or by post. We send our correspondence via Postex, our long-standing partner for digital and paper mail.